FAQs

BOOKING & RESERVATIONS

Find out how to book, modify, or cancel your tour with ease.

When can I book a tour?

Tours are available every day of the week! Day tours run from 12:30 PM to 8:00 PM, while night tours are available from 7:00 PM to 11:00 PM.

How do I book a tour?

Simply fill out our booking form with your chosen tour, options, and personal details. Once your guide confirms the reservation, you’ll receive a secure payment link via email.

Can I modify or cancel my booking?

Yes! You can contact your guide by email or through our booking form. We’re happy to adjust your reservation if needed. For cancellations, we offer a full refund—excluding any non-refundable options or deposits.

PRICING & DISCOUNTS

Learn about our tour prices, free options for kids, and how to get a discount.

How much do the tours cost?

Prices vary depending on group size and tour type. For the Day Tour: €40 for 1–2 people, €60 for 3–5 people, and an extra €10 per person for groups of 6 or more. For the Night Tour: €50 for 1–2 people, €70 for 3–5 people, and an additional €10 per person for groups of 6 or more. Optional add-ons include bike rental (€5) and custom requests (pricing varies).

Are tours free for children?

Yes! Children under 12 years old can join any tour free of charge.

How do I get a referral discount?

If someone recommended us to you, just mention their name in your booking. You’ll get up to 30% off as a thank-you!

POLICIES & PRACTICAL INFO

Important details about pets, contacting us, and what to expect during your visit.

Are pets allowed?

Yes, pets are welcome! However, please note that some sites may restrict animal access. Our guide can offer brief pet-sitting assistance if needed. Be mindful of hot pavement and ensure your pet stays hydrated.

How do I contact you?

You can reach out via our contact form or email. We’ll get back to you quickly!

EXPLORE THE BASQUE COUNTRY WITH US

Discover the beautiful towns and unique highlights of the Basque Country.

What can I see in Hondarribia?

Hondarribia is a charming old town known for its cobbled streets, colorful houses, and flower-filled balconies. Walk along the medieval walls for panoramic views and enjoy delicious pintxos in lively plazas.

What makes Bilbao special?

Bilbao is where avant-garde design meets Basque tradition. From the iconic Guggenheim Museum to the lively streets and riverside bridges, this city offers a truly unforgettable experience.

What should I know about San Sebastian?

San Sebastian boasts golden beaches, lush mountains, and world-class cuisine. A stroll along La Concha Bay is the perfect way to enjoy this luxurious coastal gem.

Why visit Hendaye?

Hendaye is a surfer’s paradise, featuring wide beaches and dramatic cliffs. It’s the ideal spot to soak up the Atlantic’s energy and enjoy the great outdoors.

What is Saint-Jean-de-Luz like?

This postcard-perfect fishing village charms with its red-and-white Basque facades, artisanal crafts, and coastal vibe. It’s a lovely place to relax and experience Basque culture.

Still have questions?

Feel free to reach out—we’re happy to help!

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